Terms and Conditions
for Netring
Netring (referred to as the Company) reserves the right to suspend or cancel a customer's access to any or all services provided by the Company when the Company decides that the account has been inappropriately used.
Contact with the company on technical support or server problems
All contact with the Company must initially be by e-mail. Support questions and queries will be answered only by e-mail, normally within 24 hours.
Web Design
When the Company supplies full web design and management to a customer, the cost of the design charged will include hosting on a Company server for one year and the cost of a UK domain name if the customer wishes the Company to purchase a name on their behalf. An extra charge may be made for other Top Level Domain Names, depending on the one chosen. The Company will be responsible for all uploads unless otherwise specified in writing.
If the customer wishes to continue with our standard management website service for following years, the Company will manage the said website which may include the domain name registration but will include hosting plus alterations and updates to the website up to a maximum of one hour's work. Any additional time over this hour will be charged at the standard rate operating at that particular time.
Server set-up instructions for new customers will be sent out by e-mail. Set up instructions will only be sent by Royal Mail if a customer has no e-mail address.
Server Use
Plan 15 and Plan 40
All accounts are to be used by the primary owner only. Account holders are not permitted to resell, store or give away the web-hosting services of their website to other parties. This is defined as allowing a separate third party to host content on the Company's client's web site. Exceptions to this include advert banners, links, classified and professional advertisements.
Reseller Hosting
All conditions that apply to Plan 15 and Plan 40 apply to the Company's Reseller Package other than the reseller client is liable in all respects for the content contained in any of his clients' websites.
The Company reserves the right to refuse service and/or access to its servers to any prospective client at any time.
The Company does not allow any of the following content to be stored on its servers.
Illegal Material
This includes all copyrighted works and any material in violation of any USA Federal, State, or UK Government regulations. If any material supplied by a client that is incorporated into a webpage by the Company and is later found to be illegally used in any manner, this will be the sole responsibility of the client and the client will be held liable in all respects for all damages aimed at the Company.
Adult Material - Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of the Company.
Warez - Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking, IP spoofing, etc. and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.
Bandwidth Usage
High bandwidth usage: the Company provides specific upper limits for monthly bandwidth usage for each server plan. If a client uses excess bandwidth, they will receive an e-mail warning them of their excess monthly bandwidth usage. Any extra bandwidth usage will be invoiced at the end of each yearly rental period at the rate specified at the start of their yearly contract or yearly rental renewal.
High Resource User Policy
Resources are defined as bandwidth and/or processor utilisation.
The Company may implement the following policy to its sole discretion:
When a website is found to be monopolising the resources available, the client will be contacted in order to discuss the situation. If no arrangement can be reached, the Company reserves the right to terminate that client's account giving no notice.
Server Damage
If a client's website/scripting is found to have affected the performance of a Company server causing locking or any action that requires the Company's technicians to investigate the performance of a server in any way, the cost of that investigation and any remedial action will be invoiced to the client immediately at a rate of £75.00 per hour with a minimum charge of £75.00
Standard Terms and Conditions for Payment
All accounts are set up in advance of payment but only after the client has accepted the Netring's terms and conditions by e-mail confirmation to accept@netring.co.uk
If Netring tenders or supplies any service to a client, as from 14.12.2004, the client will be directed to the Netring's terms/payment conditions and it is then the responsibility of the client to read and accept or refuse these conditions. If the client does not communicate with Netring regarding acceptance or refusal of these conditions, Netring will take non communication as the client refusing to accept the conditions in full. If the client refuses to accept Netring Terms and Conditions, Netring will terminate all connections immediately with the client in question.
Where a Netring Tender Document or a Netring Service Level Agreement is applied to a client and details any changes to Netring's standard terms and conditions of payment, those conditions will supersede and apply for the period stated in the Tender Document or Netring Service Level Agreement. For a Netring hosting service, directly the service is showing on-line, Netring will send an invoice by e-mail for the total sum due. All pricing is guaranteed on the basis of the monthly/yearly rentals advertised on the Netring's website. Netring also reserves the right to change prices at anytime. Any price changes will be applied to the client's next rental period. Notice will be given to the client in the form of an invoice for the coming year's service which will be provided approximately one month in advance of the commencement of the service allowing the client to accept or refuse any price changes. Payment is due each anniversary period following the date the account was established.
Under special conditions, Netring will provide extended credit on request when Netring considers delayed payment acceptable and applicable for that particular service. If any services provided are linked to business grants of any type, Netring's payment terms are still applicable. The invoice for grant work will be raised on the day that the service/software goes live on the Internet or is in use by the customer. If software/design/programming/hardware have been supplied to a client, and the client refuses to settle his account in full for all the outstanding fees due, any unpaid fees will still be regarded as due for payment to Netring. In the case of the non payment of fees due to Netring, Netring will set in motion debt recovery/court action procedures to obtain the outstanding fees. If any case is in dispute, English Law will apply in all actions/arbitration taken.
The client is responsible for all money owed on the account from the time it was established to the time that the customer notifies Netring in writing for a request for any termination of services. All payment is in U.K. Sterling and is subject to VAT where applicable at the current rate imposed by the H.M. Customs and Excise.
Payment Terms for All New Business
It is now the responsibility of the client to supply their e-mail address and a postal address that is in constant use to allow receipt of communications from Netring. (If either address changes at anytime, Netring must be informed as soon as possible.)
An invoice will be sent to both addresses.
Full payment of that invoice must be received by Netring within 30 days from the tax / invoice date on the invoice.
When payment is received, Netring will confirm receipt of payment by e-mail to the address supplied and that the service purchased will be supplied for the term described in the Invoice.
If payment is not received within the 30 days from the tax / invoice date on the invoice, the services that were requested by the client will be suspended.
If the client then still wishes to continue with the service, the payment due against the invoice must be paid in full plus a reconnection fee of £11.75 (includes VAT) before the service is reconnected.
If the client does not make payment for the services purchased, this may have serious consequences when they are using Netring's Domain Name Registration Service. If payment is not received by the due date, Netring will be unable to renew any domain name(s) that come up for renewal and the recovery and surcharges by the registration authorities will then become the responsibility of the client.
Netring will not be responsible for any loss or damage to the client's business where the client claims that it was caused by Netring disconnecting the client's service from the Internet.
Payment Terms for All Repeat Business
Netring will send out an invoice approximately 30 days in advance of the renewal date for the services in question to provide sufficient notice allowing the client to:
- Decide if they still wish to continue renting services from Netring.
- To discuss any changes where necessary in the services provide for the coming year.
- To settle the account on time which is before the start of the service as detailed in the invoice.
If the client wishes to continue, Netring requests that the payment in question reaches the Netring office before the start of the service date.
If payment is not received by the renewal date on the invoice, the services that are for renewal by the client will be suspended.
If the client then still wishes to continue with the service, the payment due against the invoice must be paid in full plus a reconnection fee of £11.75 (includes VAT) before the service is reconnected.
Once again, if the client does not make payment for the continuation of services, this may have serious consequences when they are using Netring's Domain Name Registration Service. If payment is not received by the due date, Netring will be unable to renew any domain name(s) that come up for renewal and the recovery and surcharges by the registration authorities will then become the responsibility of the client.
For the client's peace of mind so that they are certain that payment has reached the Netring Office, Netring will confirm receipt of payment to the supplied e-mail address and that the client's services will continue.
Cancellation Terms
If services are to be cancelled with the Company, a cancellation request must be sent to cancel@netring.co.uk by e-mail at least one month before the end of the service in question. When sending this cancel request, a 'read receipt' of your e-mail should be requested. It is essential that a confirmation e-mail be obtained from the Company that the service will be cancelled. Failure to do so will result in a further year's charge being made for the service in question.
Cancellation of Services by the Company
The Company reserves the right to cancel any service at any time. All fees paid in advance of cancellation will be prorated and refunded by the Company providing this sum is greater than £20.00. If the Company institutes its right of cancellation due to a customer's/client's violation of these policies, then no refund is deemed to be due.
Indemnification
The client agrees that it shall defend, indemnify, save and hold the Company harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's/legal fees asserted against the Company, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed, or any product sold by a client, its agents, employees or assigns. The client agrees to defend, indemnify and hold harmless the Company against liabilities arising out of; (1) any injury to person or property caused by any products sold, or otherwise distributed in connection with a Company server; (2) any material supplied by the client infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to a customer from a Company server.
Disclaimer
The Company will not be held responsible for any damages the client's business may suffer. The Company makes no warranties of any kind, expressed or implied, for services the Company provides. The Company disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non deliveries, wrong delivery, and any and all service interruptions caused by the Company and its employees and any associated leased services used by the Company of any kind.
The Company reserves the right to revise its policies at any time and without notice to its existing customers.
Privacy Policy
It is Netring's policy that personal information, such as your name, postal and e-mail address or telephone number is private and confidential and will not be passed on to any third party. Accordingly, the personal information you provide is stored in a secure location, is accessible only by designated staff, and is used only for the purposes for which you provide the information.
Your Data
Netring staff may on occasion be required to access your data stored on our servers to maintain a reliable service and to prevent malicious use.